If your flight is cancelled or delayed more than 3 hours on arrival, EU Regulation 261 (Passenger Rights) provides the following options to customers:
(a) Full Refund – we will provide a full refund of the unused flights in your booking.
(b) *Re-routing, on the next available flight to your final destination, or
(c) Deflection, in a future flight to your final destination at a later date that facilitates you.
*If, you select option (b) - in accordance with EU261 Regulation they must provide you:
I. meals and refreshments in reasonable relation to the waiting time.
II. two telephone calls, fax messages or e-mails.
III. reasonable hotel accommodation where a stay of one or more nights becomes necessary.
IV. reasonable transport between the airport and place of accommodation (hotel or other).
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