If your flight is cancelled or delayed more than 3 hours on arrival, EU Regulation 261 (Passenger Rights) provides the following options to customers:

(a) Full Refund – we will provide a full refund of the unused flights in your booking.

(b) *Re-routing, on the next available flight to your final destination, or

(c) Deflection, in a future flight to your final destination at a later date that facilitates you.

*If, you select option (b) - in accordance with EU261 Regulation they must provide you:

I. meals and refreshments in reasonable relation to the waiting time.

II. two telephone calls, fax messages or e-mails.

III. reasonable hotel accommodation where a stay of one or more nights becomes necessary.

IV. reasonable transport between the airport and place of accommodation (hotel or other).